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CLASS:PUBLIC
UID:MEC-7a42cee5beade943c792c4a9f5fe2a63@professionalseriestraining.com
DTSTART;TZID=America/New_York:20260218T120000
DURATION:PT1H
DTSTAMP:20250220T111210Z
RDATE;TZID=America/New_York:20260218T120000,20260819T120000
CREATED:20250220
LAST-MODIFIED:20251215
PRIORITY:5
SEQUENCE:1
TRANSP:OPAQUE
SUMMARY:475 Overcoming Objections LEAD
DESCRIPTION:This course is required for BDC, SA Level 1, PA Level 1, PA Level 2 Certification. 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URL:https://professionalseriestraining.com/events/475-overcoming-objections-lead/
CATEGORIES:All Courses,BDC Certification,Parts Associate Level 1,Parts Manager Certification,Service Advisor Bronze,Service Manager Certification
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