245 Quiz-OLD

The purpose of an active delivery is to

Re-Unite the customer with their car

Correct Incorrect Correct answer

Ensure that the customer is satisfied and happy with the repairs

Correct Incorrect Correct answer

Review all the work completed is understood by the customer

Correct Incorrect Correct answer

All of the above

Correct Incorrect Correct answer

The customer expectation is __________ than ever before

Higher

Correct Incorrect Correct answer

Lower

Correct Incorrect Correct answer

When presenting your CSI statement it is important to create urgency.

True

Correct Incorrect Correct answer

False

Correct Incorrect Correct answer

What percentage of customers should be re-delivered their vehicle using the dealership process?

5%

Correct Incorrect Correct answer

100%

Correct Incorrect Correct answer

25%

Correct Incorrect Correct answer

58%

Correct Incorrect Correct answer

NONE

Correct Incorrect Correct answer

The secret code for the class today is?

White Wine

Correct Incorrect Correct answer

Chocolate Cake

Correct Incorrect Correct answer

Remote Control

Correct Incorrect Correct answer

Basket

Correct Incorrect Correct answer

Sweater

Correct Incorrect Correct answer

Quiz Summary

Information

Results

Results

Categories

1. Question

2. Question

3. Question

4. Question

5. Question