Dealer Reports
Detail for Service Manager Certification Certificate
| Dealership | Region | Username | Job Title | 911 Service Manager Certification | 104 Keys to Communication-Types of Communication | 105 Keys to Communication–Words–Tone–Body Language | 106 Keys to Communication–My Words–Tone–Body Language | 109 BDC Training-Appointments | 110 BDC Training-Follow Up | 111 BDC Training-Driving Business | 120 Time Management Basics | 202 Factory Maintenance Schedule-Required Maintenance | 203 Additional Services-Fluid Maintenance and Accessories | 204 Creating Menus for Service Advisors | 206 Multi-Point Inspection-Need | 209 Technician–Advisor–Parts Associate-Communication | 210 Technician-Advisor Video MPI | 220 Tire Basics | 231 Defection Points | 245 Active Service Delivery | 305 Hospitality Training Creating Ambassadors | 450 Fixed Ops Numbers for Associates-Sales | 451 Fixed Ops Numbers for Associates Gross Profit and KPIs | 475 Overcoming Objections LEAD | 476 Customer Management–Pass Fail |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ps-acts | south-east | Francisco Lopez | service-advisor | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| ps-acts | north-east | Torri Fetzner Torri Fetzner | service-manager | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| ps-acts | north-east | steve shaw | fixed-operations-director | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| ps-acts | south-east | steve shaw | fixed-operations-director | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| ps-acts | north-west | Katie Z | fixed-operations-director | 100.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| ps-acts | south-east | stacey@clickmediawebdesign.com | fixed-operations-director | 100.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
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