203 Additional Services-Fluid Maintenance & Accessories
This course is required for SA Level 2 Certification. The purpose of this course is to provide simple steps into addition sales on the drive.
The student will learn the following impact items…
- How to ask for ADDITIONAL items (without offending the customer)
- What items to present at specific time and mileage intervals
- What items to present to specific vehicles, I.E Diesel, Hybrid, Extreme Conditions
- How to ask for impulse items (FRIES) to add a 3rd or 4th line on the RO at write up
- How to ask for an upgrade in engine oil protection
- How to present ACCESSORIES on the drive
- HOW TO REMOVE ¼ TIME AS OBSTACLE FOR SALES
This class is designed for the following associates…Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts Associate.