Service Manager Certification

Below is a list of the courses required for this certification. If you have attended the live webinar course, but have not completed the quiz, please enroll below. Remember, you must complete all of these quizzes before taking the final exam to receive your certificate! If you miss a class, visit the Training Webinar Replays page found on the main navigation under Dashboard.

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Service Manager Certification

104 Keys to Communication-Types of Communication

105 Keys to Communication–Words–Tone–Body Language

106 Keys to Communication–My Words–Tone–Body Language

206 Multi-Point Inspection-Need

202 Factory Maintenance Schedule-Required Maintenance

209 Technician–Advisor–Parts Associate-Communication

109 BDC Training-Appointments

110 BDC Training-Follow Up

111 BDC Training-Driving Business

120 Time Management Basics

210 Technician-Advisor Video MPI

220 Tire Basics

401 The Art of the Walk Around – Why?

402 The Art of the Walk Around – Key Steps

403 The Art of the Walk Around – My Dealership

450 Fixed Ops Numbers for Associates-Sales

451 Fixed Ops Numbers for Associates Gross Profit and KPIs

452 Fixed Ops Numbers For Service Advisors – Improvement

475 Overcoming Objections LEAD

231 Defection Points